JOB REQUIREMENTS CLIENT RELATIONS - Promotes a client-centered environment and facilitates programs and processes that meet client needs. - Maintains the practice philosophy for attracting new clients and retaining existing clients. - Facilitates resolution of client problems that doctors or other staff members cannot finalize. - Resolves financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate. HUMAN RESOURCES - Plans and organizes all personnel activities. - Develops and updates the employee handbook, written job descriptions, employee personnel files. - Schedules and coordinates regular performance reviews. - Hires and manages support staff and/or staff supervisors; schedules staff and doctors. - In consultation with owners and doctors, sets and periodically reviews salaries and benefits. - Provides phase training and helps staff plan for continuing education; establishes and maintains publications and veterinary medicine library. - Resolves staff issues. - Is accessible by staff while maintaining a professional relationship with them. FINANCE AND ACCOUNTING - Works with the accountant in preparing budgets and financial statements, and providing information for tax planning and tax returns. - Reviews financial statements and key performance indicators and discusses them with the owners and doctors. Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals. - Supervises usage of practice software to ensure that client records are entered consistently and correctly. - Monitors and reports on accounts payable and receivable. - Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices. MARKETING - Initiates new programs and markets services through public relations campaigns. - Promotes internal marketing programs to increase client/patient visitation rate. - Maintains effective advertising OTHER - Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards. - Takes an active role in practice staff meetings. - Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit. - Understands and carries out oral and written directions. - Maintains positive, cooperative relationships with other employees. - Promotes continuous quality improvement. - Performs other duties as assigned. | 
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