Responsibilities will include, but are not limited to: Nursing Care and Veterinary Support (60%) - Provide compassionate and quality patient care, utilizing low-stress handling techniques
- Proficient technical nursing skills, including, but not limited to, venipuncture; catheter placement; administration of oral, topical, and injectable medications; diagnostic testing procedures; triage and basic examination
- Competently and compassionately explain information about an animal’s condition to other Adoption Center staff members, volunteers, foster caregivers, and adopters with easily understood language
- Be an active member of the Medical Team on daily Medical-Behavior-Shelter rounds (MBS Rounds) and in intra- and inter-departmental meetings
- Document and communicate patient concerns or observed changes to Veterinarians
- Ensure accurate and timely data entry to animals’ medical records, including transfer of information from other ASPCA departments’ software systems and diagnostic test results from outside laboratories
- Feed and medicate patients following veterinarian instructions and standard operating procedures
- Assist in humane euthanasia
- Learn, implement, and teach new protocols; support and comply with ASPCA and Adoption Center policies and protocols
People Management and Training (20%) - With the Director, nurture a culture of learning at the Adoption Center, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions
- Be “on the floor” to answer questions, make timely operational and staffing adjustments, receive feedback, lend a hand, and ensure deep understanding of and compliance with the Adoption Center’s operations
- Provide training, supervision, modeling, coaching and ongoing guidance for direct reports
- Provide regular, timely and direct feedback via 1:1 check in’s and quarterly feedback sessions with direct reports
- Play an integral role in creating, implementing and enhancing an effective emergency mobilization plan (e.g. storms and large-scale animal intakes) including overnight management presence as needed
- Train, supervise and coach volunteers in handling animals for various members of the medical team
- Work with the Director, Medical Operations to develop written materials (protocols, information sheets, data sheets, etc.) and oversee their use by staff and volunteers
- Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct work flow, in order to maximize productivity and maintain coverage in the event of planned absences, call outs, injuries, increased volume, etc.
- Ensure continuous coverage to ensure staff and animal safety, working with the Coordinator, Medical Services to schedule per diem support as needed
- Rotate weekend, holiday and after hours coverage with other Medical and Adoption Center managers
- Serve as a champion in times of change management and work with Director to identify ways to improve policies and practices
- Other duties as assigned by supervisor
Housekeeping and Maintenance (20%) - Clean and disinfect kennels, equipment, and facility while utilizing appropriate PPE
- Follow all PPE and cleaning protocols
- Follow all protocols put forth by Occupational Safety and Health Administration
- Follow all written and verbally communicated departmental Standard Operating Procedures
- Assist in keeping supplies stocked by noting when supplies are running low
- Immediately advise supervisor of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules
Qualifications: - Strong people manager
- Ability to provide training, supervision, modeling, coaching and ongoing guidance for direct reports
- Knowledge of veterinary medical concepts, protocols, and procedures
- Possess critical thinking and multi-tasking skills; able to quickly adjust focus and shift priorities based on patient and Adoption Center needs
- Excellent low-stress animal handing and restraint skills
- Capable of using animal management software with an affinity for learning new technology quickly
- Knowledge of animal behavior and animal welfare; Readily able to work closely with animals who are behaviorally and/or medically compromised; and to participate in and support staff in euthanasia decisions
- Demonstrated ability to collaborate within and across departments or working groups
- Able to work efficiently and calmly both as a member of the team and independently with minimal supervision
- Excellent written and oral communication skills
- Strong organizational skills and a high level of attention to detail
- Basic computer skills, including Excel, Microsoft Office, and email; familiarity with PetPoint or other shelter software systems a plus
- Available to work a flexible schedule when needed including days, evenings, weekends, and holidays
- Able to lift 40 pounds
- Able to work standing for 10 or more hours.
- Exemplifies the ASPCA’s Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Language: English (required) Education - Associate’s or Bachelor’s degree in Veterinary Technology or a related field required
- Eligibility for licensure in New York State (NYS) as a veterinary technician required; current licensure in NYS strongly preferred
Work Experience: - 3-5 years veterinary hospital and/or shelter experience
- 2 or more years management experience; experience managing veterinary or animal care staff preferred
- Fear Free® certified or completed within 60 days of employment
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